Help centre
Everything you need to install and use your eSIM.
Guides
- Install on iPhoneAdd your travel eSIM to an iPhone with one tap or by scanning its QR code.
- Install on AndroidAdd your travel eSIM to an Android phone by scanning its QR code or entering the code by hand.
- No internet after arriving?Installed your eSIM but have no internet? Work through these checks in order.
- Use it with your usual SIMKeep your number for calls and texts while the travel eSIM handles your data, without paying roaming charges.
- What is an eSIM?A plain-English guide to travel eSIMs: what they are, how they compare with roaming and local SIM cards, and how to get one working before your trip.
Frequently asked questions
When does my plan start?
The validity period starts the first time your phone connects to a network in your destination. You can install the eSIM days before you travel.
Can I keep my usual number?
Yes. The eSIM is for data. Keep your usual SIM switched on for calls and texts if you need them, and turn its data roaming off to avoid charges from your home provider.
Can I get a refund?
If you have not activated the eSIM (it has never connected to a network), you can request a refund from your account. Once a plan has been used it cannot be refunded.
What if I run out of data?
Plans that support top-ups can be extended from My eSIMs with the same plan; the data is added to the eSIM you already installed.
Will it work on my phone?
Your phone needs to support eSIM and be carrier-unlocked. Use our compatibility checker before you buy.
Still stuck? Email [email protected] and include your order number.