Refund policy

Before activation: full refund

If your eSIM has never connected to a network, you can request a refund from My eSIMs, or by emailing us. We cancel the eSIM with our network partner and refund you.

Refunds go back to your original payment method (usually 5–10 working days) or, if you choose, to your account credit instantly.

After activation

Once the eSIM has connected to a network the plan has started and cannot be refunded, as you agreed at checkout. Top-ups added to an eSIM cannot be refunded once applied.

If the service did not work because of a fault on our side or our partner’s, contact us: you keep your rights under the Consumer Rights Act 2015.

If we could not deliver

If we cannot provide your eSIM after payment, we refund you automatically in full.

Contact

Email [email protected] with your order number.