Terms of service

Who we are

JayeSim is operated by JayeSim Ltd, a company registered in England and Wales. Contact us at [email protected].

What you are buying

You buy a prepaid mobile data plan delivered as an eSIM profile. Plans are data only and do not include a phone number, calls or SMS unless the plan says so.

Each plan has a data allowance and a validity period. Validity starts the first time the eSIM connects to a network in a covered country, not when you buy it.

Network service is provided by our partner mobile operators. Speeds and coverage depend on local networks and are not guaranteed.

Your device

Your phone must support eSIM and be unlocked by your mobile operator. You confirm this before paying. We cannot detect operator locks; please check before you buy.

Most eSIM profiles can be installed only once. Do not delete the eSIM from your phone unless you no longer need it.

Prices and payment

Prices include VAT where it applies. You are charged in the currency shown at checkout. Payments are processed by Stripe; we never receive your full card details.

Credit in your account comes only from refunds, referrals and promotions. It cannot be bought, transferred or exchanged for cash, and can be used only on our plans.

Delivery and your right to cancel

We deliver the eSIM immediately after payment. At checkout you ask us to start supplying digital content straight away and acknowledge that you lose your 14-day right to cancel once the eSIM is activated (first connects to a network).

Until activation you can cancel and receive a refund as set out in our Refund policy.

Fair use and misuse

Plans are for personal use. We may suspend an eSIM used for fraud, network abuse or reselling, or where required by law.

We do not sell plans for use in countries subject to UK sanctions.

Liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or your statutory rights as a consumer.

If a plan does not work as described and we cannot fix it, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015.

Complaints and law

Contact [email protected] with your order number and we will respond within 5 working days. These terms are governed by the law of England and Wales; you may also bring proceedings where you live in the UK.